Help Center
Simple guides for everything.
Short, friendly, step-by-step help for every part of My Journal Story. No rush, no jargon — just clear steps anyone can follow.
Start here: Getting started
Sign in and find your way around the screen. Start here.
5 easy steps · about 2 minutesRecord a voice memory
Tell a story out loud in your own voice. This is the heart of it.
6 steps · 3 minutesRecord a video memory
Leave a message on camera your family can watch and rewatch.
5 steps · 3 minutesFind and play your memories
See everything you’ve saved and listen or watch any time.
5 steps · 2 minutesShare with your family
Invite the people you love to see and hear your memories.
5 steps · 3 minutesSend a memory to the future
Record a message now, delivered on a future date you choose.
5 steps · 3 minutesManage your account and plan
Change your details, view your plan, or upgrade for video.
5 steps · 2 minutesNew to all this? Start at the top and go one guide at a time. You really can’t get it wrong — and you can email us at hello@myjournalstory.com any time.